HALA
fintech
SysOpsIntern-Tamheer
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“SysOps Intern - Tamheer at HALA. Skills: Systems Operations, IT infrastructure, service desk operations, endpoint management, access management, governance, IT asset management, technical support. Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process. Assist in employee onboarding and offboarding activities, including account coordination, device preparation, and access follow-up”
What You'll Achieve.
Support daily SysOps operational activities; Assist in employee onboarding and offboarding; Support endpoint management activities; Maintain the IT asset inventory; Provide basic troubleshooting support; Follow up on Service Desk requests and incidents; Support access review activities; Prepare operational trackers, weekly reports, KPI inputs, and supporting documentation
Industry & Context.
Basic troubleshooting; analytical thinking; problem-solving skills
Saudi national eligible for the Tamheer program
What They're Looking For.
Must Have
Saudi national eligible for the Tamheer program, Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field, Basic understanding of IT infrastructure, operating systems, networking, and technical support concepts, Ability to follow internal procedures, maintain confidentiality, and escalate issues when needed
Nice to Have
Familiarity with Microsoft Windows, Microsoft 365, Active Directory, endpoint management, or ITSM tools
What You'll Do.
Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process
Assist in employee onboarding and offboarding activities
including account coordination
Support endpoint management activities such as device provisioning
software installation
and compliance checks
Assist in maintaining the IT asset inventory by updating asset records
Provide basic troubleshooting support for laptops
Follow up on Service Desk requests and incidents to ensure timely updates
proper categorization
and clear resolution notes
Support access review activities and evidence collection for governance
and compliance requirements
Assist in preparing operational trackers
and supporting documentation
Coordinate with internal teams when required to follow up on pending actions
or technical dependencies
Support knowledge base documentation
and internal process improvement activities
How You'll Work.
Team & Collaboration
Coordinate with internal teams when required to follow up on pending actions, approvals, or technical dependencies
Communication Scope
Good communication; coordination
Full Job Description
Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Role Summary The SysOps Intern - Tamheer will support the Systems Operations team in daily IT operations, user support, asset management, system administration activities, and operational documentation. The role is designed to provide practical exposure to IT infrastructure, service desk operations, endpoint management, access management, and governance-related activities within a professional technology environment. Key Responsibilities Support daily SysOps operational activities and assigned IT tickets through the approved Service Desk process. Assist in employee onboarding and offboarding activities, including account coordination, device preparation, and access follow-up. Support endpoint management activities such as device provisioning, patching follow-up, software installation, and compliance checks. Assist in maintaining the IT asset inventory by updating asset records, assignment details, custody status, and stock movement. Provide basic troubleshooting support for laptops, printers, network connectivity, email, VPN, Microsoft 365, and internal tools. Follow up on Service Desk requests and incidents to ensure timely updates, proper categorization, and clear resolution notes. Support access review activities and evidence collection for governance, audit, and compliance requirements. Assist in preparing operational trackers, weekly reports, KPI inputs, and supporting documentatio
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