Avera Sacred Heart Hospital
SwitchboardOperator
“Switchboard Operator at Avera Sacred Heart Hospital. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, processing emergency medical codes. processing inbound and outbound calls. directing the general public”
What You'll Achieve.
support customer satisfaction; maintain quality; ensuring a productive and efficient environment
Industry & Context.
researches; provides solutions and/or alternatives
Every other Saturday and Sunday, 3p-11p, Every third holiday
What They're Looking For.
Must Have
High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience, visual acuity adequate to perform position duties, ability to communicate effectively with others, hear, understand and distinguish speech and other sounds
What You'll Do.
processing inbound and outbound calls
directing the general public
making overhead announcements
monitoring video surveillance
monitoring critical alarms
processing emergency medical codes
Handles large amounts of inbound and outbound calls in a timely manner
Identifies customer needs
clarifies information
and provides solutions and/or alternatives
Follows communication scripts for various call scenarios
Skillfully changes from one task to another without loss of efficiency or composure
Actively participates in efforts to support customer satisfaction and maintain quality
Effectively communicates with patience and understanding
Remains positive and professional in all internal and external interactions
and professionally utilizing overhead paging system to communicate emergencies and general information
Informs appropriate resource of any trouble lines reported by personnel
Must maintain a working knowledge of hospital switchboard
and associated programs
Assists with departmental operations during evenings
or other designated times as needed
How You'll Work.
Team & Collaboration
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment
Communication Scope
ability to communicate effectively with others; hear, understand and distinguish speech and other sounds; Effectively communicates with patience and understanding; Remains positive and professional in all internal and external interactions; Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information
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