Freestar
ad tech
SVP,CustomerSucces
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“SVP, Customer Succes at Freestar. Skills: Customer Success, Yield management, Programmatic advertising, Leadership. Own strategy for upsell and cross-sell initiatives. Ensure publishers leverage full suite of solutions”
What You'll Achieve.
Drive incremental revenue growth; Minimize churn; Ensure near-zero churn for top-tier accounts
Industry & Context.
Complex troubleshooting; Issue resolution
Regularly travel to meet with enterprise-level publishers
What They're Looking For.
Must Have
7–10 years of experience as a Head of Customer Success or senior executive leadership role, Deep understanding of the programmatic advertising ecosystem, Experience developing and executing yield optimization strategies, Experience managing a multi-tiered leadership team, Ability to simplify complex technical concepts, Exceptional verbal and written communication skills, Professional maturity
Nice to Have
Experience within an ad tech company
What You'll Do.
Own strategy for upsell and cross-sell initiatives
Ensure publishers leverage full suite of solutions
Maximize publisher earnings
Architect proactive yield strategies
Prioritize self-sufficiency and revenue optimization
Benchmark supply quality and performance
Ensure Freestar remains a Bellwether
Establish operational standards to identify at-risk publishers
Deploy strategic intervention plans
Ensure near-zero churn for top-tier accounts
Drive standard for technical proficiency
Reduce internal hops and escalations
Keep complex troubleshooting at front line
Serve as final point of escalation
Utilize temperament and technical skill to resolve issues
and Associate Directors
Provide mentorship and guidance
Elevate leadership capabilities
Define and refine swimlanes
Eliminate operational bottlenecks
Travel to meet with enterprise-level publishers
Represent voice of the publisher internally
Reinforce strategic partnerships
How You'll Work.
Team & Collaboration
Cross-functional alignment; Publisher Support; Onboarding; Demand; Yield; Engineering teams
Communication Scope
Verbal communication; Written communication
Full Job Description
About Freestar Freestar engineers cutting-edge monetization solutions for websites. By combining industry-leading technology, data, and massive scale, we enable busy site owners to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content. Role Overview Freestar is seeking a strategic and technical SVP of Customer Success to lead our post-sales organization. This person will be the architect of our publisher-facing strategy, primarily focused on driving incremental revenue growth within our existing portfolio through sophisticated yield management and product adoption. The secondary focus is minimizing churn by ensuring unparalleled service quality and technical stability. The SVP will oversee the entire Customer Success management layer, evolving the team into a high-level technical team capable of navigating the programmatic ecosystem's complexities. Key Responsibilities Revenue Growth & Yield Strategy Expansion Revenue: Own the strategy for upsell and cross-sell initiatives across the publisher base, ensuring publishers leverage Freestar's full suite of solutions (video, header bidding, etc.) to maximize their earnings. Yield Leadership: Partner with Yield Management and Engineering to architect proactive yield strategies that prioritize self-sufficiency and revenue optimization at scale. Strategic Benchmarking: Utilize industry data to benchmark supply quality and performance, ensuring Freestar remains a "Bellwether" in the programmatic space. Retention & Service Excellence Churn Mitigation: Establish rigorous operational standards to identify "at-risk" publishers early and deploy strategic intervention plans to ensure near-zero churn for top-tier accounts. Technical Proficiency: Drive a new standard for technical proficiency across the team, reducing internal "hops" and escalations by keeping complex troubleshooting at the front line. Executive Escalation: Serve a
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