Saab, Inc.
SustainmentPostDeliveryProgramManager
“Sustainment Post-Delivery Program Manager at Saab, Inc.. Skills: Program Management, Customer Interface, Continuous Improvement. Serve as primary customer interface. Lead sustainment and post-delivery support activities”
What You'll Achieve.
Track on-time delivery performance; Manage cost, schedule, and quality metrics associated with sustainment activities
Industry & Context.
Root Cause Corrective Action (RCCA) efforts; Analyze failure trends; Troubleshooting support
Travel up to 15% annually, both domestically and internationally, Ability to obtain a Secret Security Clearance, if required, Must be a U. S. citizen, Pass a pre-employment drug screen
What They're Looking For.
Must Have
Bachelor’s degree in an Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience, Experience working in a collaborative team environment, Experience in Project Management, Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint, Highly organized with multitasking and time management skills, Ability to follow up on action items and requests in a timely manner, Ability to thrive in a fast-paced, decentralized environment, Focus on quality and continuous improvement principles, including Lean and Six Sigma methodologies, oral and written communication skills, Comfortable interacting with employees and stakeholders at all levels of the organization, Ability to drive and influence cross-functional teams without direct authority, Ability to obtain a Secret Security Clearance, if required, Must be a U. S. citizen
Nice to Have
Knowledge of Military Logistics and Maintenance Principles, Understanding of the Department of Defense (DoD) acquisition process
What You'll Do.
Serve as primary customer interface
Lead sustainment and post-delivery support activities
Manage spares and repair quoting
Coordinate integration efforts
Ensure required parts and materials are onsite
Provide ongoing support to field technicians
Manage Basic Order Agreements
Coordinate execution of service events
Manage spares and repairs with core team
Track on-time delivery performance
Provide revenue forecasts
Analyze failure trends
Mitigate customer inventory risks
Complete system handovers
Develop customer-facing reports
Participate in Program Management Reviews
Utilize continuous improvement principles
Ensure compliance with SOPs
How You'll Work.
Team & Collaboration
Coordinate integration efforts, onsite testing and troubleshooting support, and training activities with customers, Saab engineers, and field technicians; Provide ongoing support to field technicians, including coordinating additional parts for troubleshooting and leading next-step discussions with appropriate Saab team members; Manage spares and repairs with the core team, including Contracts, Finance, Configuration Management (CM), Supply Chain, and the Depot (repairs only); Drive and influence cross-functional teams without direct authority
Communication Scope
oral communication skills; written communication skills
Process & Methodology
Program Management, Project Management, Task Order Management, Cost Management, Schedule Management, Quality Management
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