Cadwell
Medical Device Software
SustainingSoftwareEngineeringManager
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“Sustaining Software Engineering Manager at Cadwell. Skills: Software Team Leadership, Production Stability, Maintenance, Bug Fixes, Patch Management, Troubleshooting, Debugging, C#, SQL. ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. production stability”
What You'll Achieve.
highest quality; maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products
Industry & Context.
Advanced Troubleshooting; Debugging
Occasional travel required (approximately 5-10%), must be able to obtain necessary travel documents, possess a valid driver’s license and active vehicle insurance, May be required to register with a vendor credentialing service, May be required to submit personal information to a credentialing service company, provide proof of vaccinations or related medical information, comply with other requirements needed to be able to work at customer site, May be required to complete US federal background check and requirements for access to US government facilities and/or government IT, terms of federal contracts may require US citizenship only, Work hours outside normal business hours may be required, on-call schedule with respect to support escalation to engineering, Physical Requirements: reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science or related field, 3+ years of experience in software engineering management or a high-level technical leadership role, background in troubleshooting complex, multi-component software systems, Software Team Leadership, Staff Development, Operational Workflow Design for Sustaining Software Engineering, Stakeholder Communication, Management of Technical Escalation Paths (Internal and Customer-Facing), Advanced Troubleshooting, Debugging, Production Bug Fix Implementation for complex software systems, Technical Proficiency in C#, Technical Proficiency in SQL, Technical Proficiency in desktop software development
Nice to Have
Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry
What You'll Do.
ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products
implementation and release of critical production software bug fixes and security patches
Maintain a high level of technical familiarity and code quality across all product codebases
How You'll Work.
Team & Collaboration
Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions; Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management
Communication Scope
Stakeholder Communication
Full Job Description
Position Summary: Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development. Job Duties And Responsibilities: Team Leadership establish performance metrics and operational workflows to scale the team’s capacity. Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management. Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment. Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio. Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink). Regulatory Compliance: Ensure all software maintenance releases adhere to Cadwell’s Quality Management System (QMS) and contribute to its necessary refinements/changes. Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions. Qualifications: Knowledge, Skills, and Abilities: Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing) Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) require
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