Cryoport Systems
life science
SustainingEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Sustaining Engineer at Cryoport Systems. Skills: Sustaining engineering, Product support, Root cause analysis, Engineering change management. Support day-to-day engineering needs. Lead root cause investigations”
What You'll Achieve.
Ensure products remain reliable, manufacturable, compliant, and aligned with customer and operational needs throughout their lifecycle; Maintain robust engineering documentation and change control; Sustain product performance and supply continuity; Resolve quality or supply issues; Implement cost reduction and product optimization opportunities; Drive continuous improvement initiatives
Industry & Context.
problem-solving and analytical skills; Lead root cause investigations; implementing corrective actions; Troubleshoot product, manufacturing, and field issues; implement solutions; Lead root cause analysis (RCA); Proactive, hands-on problem solver
What They're Looking For.
Must Have
Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or related field, 2-10+ years of experience in sustaining engineering, manufacturing engineering, or product support, Experience supporting released products in production and field environments, background in engineering change management (ECO/ECR), experience with CAD tools (e.g. , SolidWorks, Inventor), Familiarity with DFM/DFA and manufacturing processes (e.g. , molding, fabrication, assembly), Proficiency in Microsoft Office (especially Excel), Experience with CAD (Solidworks, Inventor or the like) and PLM/document management systems, Familiarity with data analysis and reporting tools, Ownership mindset with a focus on product reliability and performance, Proactive, hands-on problem solver, High level of integrity, accountability, and attention to detail, Continuous improvement mindset
Nice to Have
Experience in cold chain, cryogenic systems, or temperature-controlled packaging, Familiarity with relevant standards (ISTA, ASTM, ISO, IATA), Working knowledge of cGMP and regulated environments, Experience with Six Sigma, Lean, or similar continuous improvement tools, Data analysis skills (Excel, statistical tools), Experience supporting contract manufacturers and global supply chains, Thermal dynamics knowledge and experience is highly recommended, Experience working in regulated industries is a plus
What You'll Do.
Support day-to-day engineering needs
Lead root cause investigations
Implement corrective actions
Drive product and process improvements
Manage engineering changes
field issue resolution
Maintain and update engineering documentation
Ensure compliance with internal standards
Collaborate cross-functionally to sustain product performance
Consult with primary engineering owner
Lead root cause analysis
Execute engineering changes
Assist with work instructions updates
Support suppliers and contract manufacturers
Resolve quality or supply issues
Identify and implement cost reduction
Implement product optimization opportunities
Monitor product performance
Drive continuous improvement initiatives
Ensure proper documentation
Adhere to quality systems
Provide technical support
Assist with revalidation activities
Communicate project status
Integrate project learnings
How You'll Work.
Team & Collaboration
Works closely with Quality, Operations, Supply Chain, and Product Management; Collaborating cross-functionally; Communicate with cross functional teams; Collaborator across functions and teams
Communication Scope
communication skills; Communicate with cross functional teams of projectís status
Process & Methodology
Manage engineering changes through ECO and Change Control processes, Manage multiple priorities
Full Job Description
Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express® shippers, Cryoportal® Logistics Management Platform, leading-edge Smartpak™ Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust. **Summary** The Sustaining Engineer is responsible for the ongoing support, maintenance, and continuous improvement of Cryoport ís existing products, systems, and accessories. This role ensures products remain reliable, manufacturable, compliant, and aligned with customer and operational needs throughout their lifecycle. The position works closely with Quality, Operations, Supply Chain, and Product Management to resolve issues, implement improvements, and maintain robust engineering documentation and change control. **Role:** As a Sustaining Engineer, you will focus on maintaining and improving released products and processes, including: • Supporting day-to-day engineering needs for existing products and accessories • Leading root cause investigations, participate in the Material Review Board (NCM, CAPAís, etc.), and implementing corrective actions • Driving product and process improvements for quality, cost, and reliability • Managing engineering changes through ECO and Change Control processes • Supporting design, manufacturing, assembly, field (at the manufacturer, LC) issue resolution, and assist in process improvements • Maintaining and updating engineering documentation and specifications • Ensuring compliance with internal standards and applicable regulations • Collaborating cross-functionally to sustain product performance and supply continuity **Key Responsibilities:** • Consult with
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