Rbc
Capital Markets
SurveillanceTechnicalSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Surveillance Technical Support Analyst at Rbc. Skills: communication surveillance technology operations, production support, automation, application monitoring, ITIL principles. Maintain advanced technical and business knowledge of communication/surveillance systems. ensure ongoing support for the production Surveillance Platform and its dependent applications”
What You'll Achieve.
Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk; ensure ongoing support for the production Surveillance Platform and its dependent applications; align technical solutions with business needs; drive project momentum and benefits realization
Industry & Context.
analytical and critical thinking skills; effectively multitask and prioritize competing demands; proactively surfacing risks and business issues
What They're Looking For.
Must Have
ITIL Incident Management, Problem Management, and Change Management principles, RHEL, Unix, Linux, and Windows environments, scripting capabilities in Perl, Bash, Python, PowerShell, and batch scripting, containerizing and orchestrating applications using Docker and Kubernetes, relational databases such as MS SQL and Sybase, writing and optimizing database queries independently, proactive application monitoring across multiple environments using industry tools including ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, and Grafana or equivalent solutions, analytical and critical thinking skills, ability to effectively multitask and prioritize competing demands in fast-paced environments, stakeholder management skills, clear understanding of business requirements and objectives
Nice to Have
Experience with surveillance management applications such as Smarsh Enterprise Conduct, Csurv, and Theatalake, Minimum three years of professional experience in Financial Technology or Capital Markets technology environments, Proficiency with BMC Control-M for batch scheduling, with experience in Autosys, Tidal, or equivalent platforms also acceptable, Deep knowledge of Capital Markets operations, including comprehensive understanding of sales tooling and CRM platforms, Disciplined and methodical approach to documenting all processes, issues, and user stories in Confluence and Jira to ensure clarity and traceability across teams
What You'll Do.
Maintain advanced technical and business knowledge of communication/surveillance systems
ensure ongoing support for the production Surveillance Platform and its dependent applications
automating manual processes and actions
Develop a thorough understanding of key surveillance objectives and translate them into effective technical solutions
execute agile-based development initiatives
implementing and promoting the Production Readiness and License to Operate model
Identify and communicate critical enhancements
proactively surfacing risks and business issues through JIRA
Seek out improvement opportunities and actively drive project momentum and benefits realization
Manage disaster recovery planning and execution
maintaining current internal configuration management and risk systems
Oversee applications throughout their complete lifecycle—from initial concept through design
and eventual retirement—across multiple platforms and tools
How You'll Work.
Team & Collaboration
Collaborate closely with the CTB (Change The Bank) team and external vendors; working together to deliver trusted advice; effectively collaborate; drive innovation; grow professionally; collaboration
Communication Scope
Leverage communication and presentation abilities to create business stakeholder content
Process & Methodology
agile-based development initiatives, project momentum, benefits realization, disaster recovery planning
Full Job Description
**_Job Description_** **What is the opportunity?** This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services that also covers surveillance platforms. The overall aim of the team is to support communication surveillance technology operations, associated upstream/downstream applications and processes. Mission statement: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk. **What will you do?** * Maintain advanced technical and business knowledge of communication/surveillance systems to ensure ongoing support for the production Surveillance Platform and its dependent applications. * Drive the continuous evolution of the platform by automating manual processes and actions. * Develop a thorough understanding of key surveillance objectives and translate them into effective technical solutions that align with business needs. * Collaborate closely with the CTB (Change The Bank) team and external vendors to execute agile-based development initiatives. * Champion the Service Transition phase of ITIL by implementing and promoting the Production Readiness and License to Operate model across the organization. * Identify and communicate critical enhancements while proactively surfacing risks and business issues through JIRA. * Seek out improvement opportunities and actively drive project momentum and benefits realization. * Leverage strong communication and presentation abilities to create business stakeholder content using Confluence, PowerPoint, and Excel (including VBA and pivot table expertise). * Manage disaster recovery planning and execution while maintaining cu
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