Cleveland Clinic Health System
healthcare
Surgery/SpecialUnitCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Surgery/Special Unit Coordinator at Cleveland Clinic Health System. Ensure accuracy of master patient index. Validate patient physician information”
Industry & Context.
Requires frequent standing, walking and sitting for extended periods of time., Lifting and carrying up to 25 lbs., Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital., Normal or corrected vision., Follows standard precautions using personal protective equipment as required., Comply with influenza prevention program, including annual vaccination or approved exemption.
What They're Looking For.
Must Have
High School Diploma/GED, 2 years related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/scheduling, OR 3 years of customer service concierge experience, Working knowledge of computerized appointment/or scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access, Knowledge of Microsoft Word and Excel applications, Proficiency in use of personal computer (PC) and general knowledge of PC based systems and software
Nice to Have
In-depth knowledge of medical terminology and/or CPT/ICD coding
What You'll Do.
Ensure accuracy of master patient index
Validate patient physician information
Identify patients for financial counseling
Triage appointments based on diagnosis
Coordinate services and provide special instructions
Perform scheduling intra- and inter-departmentally
Receive orders and process as indicated
Ensure accuracy of data including CPT coding
Serve as liaison with admitting office
Act as a resource to department personnel
Communicate with patients and families
How You'll Work.
Team & Collaboration
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communication Scope
Communicate with patients and their families to provide detailed instructions, directions, and resources available.
Full Job Description
## At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. ## We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and ****The Power of Every One.**** ### Job Title Surgery/Special Unit Coordinator ### Location Norton ### Facility Summit Gastroenterology ### Department DDSI Endoscopy-Digestive Disease Institute ### Job Code B16014 ### Shift Days ### Schedule 8:30am-5:00pm ### Job Summary ### Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Surgery/Special Unit Coordinator, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. **A caregiver in this position works 8:30am to 5:00pm at Summit Gastroenterology.** A caregiver who excels in this role will: * Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. * Validate patient physician information and ensure accurate collection. * Identify patients in need of financial counseling to ensure appropriate payment of services. * Triage appointments, based on diagnosis, patient preferences, and physician specialty. * Coordinate services and provide special instructions as requested by patients, internal physicians
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