University of Miami
SurgeryScheduler2
“Surgery Scheduler 2 at University of Miami. Skills: scheduling, patient communication, documentation. Manage patient communications. Schedule clinical and surgical services”
What You'll Achieve.
ensure continuity of care and patient retention; ensure accurately and timely scheduling practices; ensure documentation is complete to support accurate billing of surgical procedures
Industry & Context.
Ability to exercise sound judgment in making critical decisions, often in relation to patient care, or your assigned physicians; Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
bilingual English/Spanish skills are strongly preferred.
What They're Looking For.
Must Have
High School Diploma or equivalent/relevant experience, certification or license, Minimum 3 years of relevant experience required, Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands., Teamwork: Ability to work collaboratively with others and contribute to a team environment., Technical Proficiency: Skilled in using office software, technology, and relevant computer applications., Communication: and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Nice to Have
3+ years Medical Experience preferred, Expansive knowledge of office procedures and operations., Ability to accurately prepare and maintain records, files, reports, and correspondence., Ability to communicate effectively in both oral and written forms., Ability to process and handle confidential information with discretion., Skill in completing assignments accurately and with attention to detail., Proficiency in computer software (i. e. , Microsoft Office), Epic suite, and scheduling software., preference of bilingual, written and oral: English and Spanish.
What You'll Do.
Manage patient communications
Schedule clinical and surgical services
Coordinate pre- and post-operative care
Maintain accurate documentation
Ensure continuity of care
Ensure patient retention
Obtain pre-authorizations for procedures
Oversee surgical and procedural schedules
Collaborate with patients
Coordinate with hospitals and vendors
Identify ways to streamline scheduling process
Ensure electronic systems are up-to-date
Ensure documentation supports accurate billing
Adhere to University policies and procedures
Safeguard University assets
Triage patient-related calls
Process patient-related requests
Monitor clinical schedules for accuracy
Review no shows and cancelled appointments
Follow up on all results
Submit requests for authorizations/referrals
Coordinate physician surgeries and inpatient admissions
Coordinate and ensure receipt of financial and medical clearance
Obtain required imaging reports
Schedule pre-op appointments with UPAC
Schedule clinic visits
and post procedure follow up visits
Patient retention including recapture calls
Prepare and maintain records
Exercise sound judgment in making critical decisions
Complete assignments accurately and with attention to detail
and prioritize work under pressure
Work independently and/or in a collaborative environment
Receive and transfer calls
Communicate effectively in both oral and written form
Handle clear communication with physicians
How You'll Work.
Team & Collaboration
Ability to work collaboratively with others and contribute to a team environment.; Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.; Coordinate with hospitals and vendors for special cases or circumstances.; Handling clear communication with physicians, other schedulers, clinical staff, APPS, hospital staff, colleagues, and patients.
Communication Scope
clear written and verbal communication skills for interacting with colleagues and stakeholders.; communicate effectively in both oral and written forms.; communicate effectively in both oral and written form, preferably in English and Spanish.; Handling clear communication with physicians, other schedulers, clinical staff, APPS, hospital staff, colleagues, and patients.
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