Southwest Airlines
SupvAircraftAppearance
“Supv Aircraft Appearance at Southwest Airlines. Skills: supervision, performance management, training, support of assigned Aircraft Appearance personnel and operations, positive Leadership, legendary Customer Service, skilled communicator, people leader, Team-oriented, cross-functional environment, communicate in a flexible and effective manner (written, oral, interpersonal), work independently to achieve results and in a Team environment, apply logical approaches to solving problems and identif”
What You'll Achieve.
ensures Aircraft Appearance delivers legendary Customer Service to both internal and external Customers; making a meaningful impact on Technical Operations in Chicago
Industry & Context.
Ability to apply logical approaches to solving problems and identifying solutions
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time, Ability to communicate and interact with others in the English language to meet the demands of the job, Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job, Ability to access restricted areas requiring climbing, crawling, and kneeling, Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines, Must be a U. S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986, Must be at least 18 years of age, Must be able to comply with Company attendance standards as described in established guidelines, Must be able to work varying shifts including nights and weekends, Must be able to work extended hours as necessary to meet deadlines, Must be able to travel with some overnight stays to meet the requirements of the position, Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
What They're Looking For.
Must Have
U. S. citizenship or current authorization to work in the U. S. required and no current or future work authorization sponsorship available, Demonstrated experience in directly or indirectly leading team(s), Fully functioning, broad knowledge in: Aircraft Appearance or other Airline Operations, Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements, Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time, Ability to communicate and interact with others in the English language to meet the demands of the job, Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job, Ability to access restricted areas requiring climbing, crawling, and kneeling, Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines, Must be a U. S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986, Must be at least 18 years of age, Must be able to comply with Company attendance standards as described in established guidelines, Must be able to work varying shifts including nights and weekends, Must be able to work extended hours as necessary to meet deadlines, Must be able to travel with some overnight stays to meet the requirements of the position, Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
What You'll Do.
Provides supervision of all Aircraft Appearance Technicians on duty
Ensures workplace safety and that all OSHA and HAZMAT requirements are met
Ensures compliance with all TSA security requirements
Monitors productivity and labor hour requirements
Ensures the collective bargaining agreement is followed
and approves overtime
Ensures compliance of Aircraft Appearance program and task card requirements
inspects and approves the completed work of aircraft exterior and interior cleaning performed on shift
Monitors Lead Appearance Technician assignments of personnel
Maintains accurate records of work accomplished each shift and provide turnover report
Ensures the Hangar and Line facilities are clean before the end of the shift
Monitors and orders cleaning supplies and notifies the Manager of Aircraft Appearance of any needs
Monitors sick leave and leaves of absence of all Appearance Technicians and takes appropriate action
including discipline when necessary
Ensures Aircraft Cleaning Vendor is complying with proper cleaning and security search procedures/policies and documentation.
Conducts quality audits on Aircraft Cleaning Vendor and submits results to both SWA and Vendor Leadership
May perform other job duties as directed by Employee's Leaders
How You'll Work.
Team & Collaboration
Team-oriented, cross-functional environment; Skilled in team-building and consensus-building; Ability to build interpersonal relationships and lead through influence; establish a positive attitude with assigned personnel and other Company Employees
Communication Scope
Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
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