SupporterServicesSeniorExecutive

£29,175 per annum plus****[_benefits_](https://www.cancerresearchuk.org/about-us/careers/benefits) **Reports to:** Supporter Services Manager **Directorate: **​Marketing, Fundraising & Engagement​ **Contract: **​Permanent​ **Hours: **​Full time 35 hours per week​ (Occasional weekend work may be required) **Location:** ​Home-based​ **Closing Date - External Advert: **15th June 2026 23:55 **Closing Date - Internal Advert: **21st June 2026 23:55 **Visa sponsorship: **You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is **not** able to offer visa sponsorship. **Recruitment process: **1 stage interview process **At Cancer Research UK, we exist to beat cancer.** We are looking for a Supporter Services Senior Executive to work across the full breadth of functions and channels in Supporter Services to ensure all services are delivered to the highest possible standards meeting all quality, compliance and regulatory measures. Providing support to the functional managers as well as executives across Supporter Services. **What will I be doing?** * Deliver structured quality monitoring and coaching to Supporter Services Executives, driving consistent call standards, strong supporter experience and fundraising outcomes * Analyse performance data, dashboards and call metrics to identify trends and prioritise targeted coaching interventions * Contribute to telemarketing campaign prioritisation, using performance insight and subject matter expertise to inform decisions * Support and oversee external telemarketing partners, ensuring alignment on quality, coaching standards, reporting and supporter experience * Collaborate with marketing and stakeholders to develop call scripts, tools and campaign approaches that enable high-quality interactions * Act as a telemarketing subject matter expert and brand champion, ensuring all activity reflects CRUK tone of voice and represents the team across wider initiatives **What are we looking for?** * Deliver str