Diligent Corporation
SaaS
SupportTrainingSpecialist
“Support Training Specialist at Diligent Corporation. Skills: Instructional Design, AI tools, Facilitation. Design, build, ship scenario-based eLearning. Design sandbox practice”
What You'll Achieve.
Get new team members confident and customer-ready; Turn new product releases and process changes into task-based learning; Raise the bar for team workflow; Tie learning to business outcomes; Drive innovation, teamwork, and community
Industry & Context.
What They're Looking For.
Must Have
3+ years as an Instructional Designer / Learning Experience Designer, Hands-on with eLearning authoring tools, Comfortable in an LMS/LXP environment, Working portfolio showing AI in content building, Facilitation and presentation skills, Experience coaching others to deliver, Solid grounding in adult learning principles, Project management, Evaluation frameworks, Ability to tie learning to business outcomes, Confident stakeholder management, Curious, agile mindset
Nice to Have
Experience designing for technical / GRC / governance, risk and compliance software, Video and multimedia production, Familiarity with Salesforce Service Cloud workflows or other case management platforms, Exposure to peer-led learning, communities of practice, or certification programmes, Comfort working in Airtable, Confluence, and SharePoint, Experience with newer AI-native learning platforms, Interest in where the LMS world is heading next
What You'll Do.
ship scenario-based eLearning
Design sandbox practice
Design live virtual sessions
Turn product releases into task-based learning
Use AI tools in authoring workflow
Facilitate live sessions
Iterate based on data
Own projects end-to-end
Stakeholder wrangling
How You'll Work.
Team & Collaboration
Partner with SMEs, Support managers, Product, and Ops; Coach internal SMEs to deliver; Work with globally distributed team
Communication Scope
Facilitation and presentation skills; Stakeholder management
Process & Methodology
Project management, Scoping, Stakeholder wrangling, Build, Pilot, Rollout, Retro
Applying for this Support Training Specialist role?
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