SupportTechnician(Core)

* You’ve been grinding remote tickets for years. * You’ve mastered the queue. * You’ve soloed Exchange. * You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually makes work fun. 🏢 We’re **First Focus - Australia’s top MSP (Cloud Tango says so, 8 years running)**. With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. **This isn’t just another support role. It’s a chance to:** * Work across desktop, servers, firewalls, cloud infra, and cool AI tools * Train like a beast - 10 paid training days, certs = pay rise * Join a team of smart humans who actually care about tech (and each other) * Escape the script - solve real problems, not just reset passwords and reboot printer **What You’ll Be Doing** * Slaying tickets across Microsoft AD, Azure, M365, and Exchange * Troubleshooting desktops, servers, firewalls, and networks like a boss * Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry) * Jumping into project deployments when things get spicy * Collaborating with senior engineers to keep environments clean, lean, and mean * Occasionally venturing out to client sites (fuel, tolls and parking’s on us, not on you) **Requirements** **What You’ll Bring** * 3+ years of MSP experience and troubleshooting skills that make weird issues wish they hadn’t shown up * Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard * Microsoft 365 and Active Directory? You speak fluent admin * A solid grip on Windows Server, Exchange, and networking - because you’ve seen what happens when DHCP goes rogue * **Written and spoken English so clear, even the trickiest ticket feels understood** * Basic knowledge or hands-on experience with AI tools, pro