SupportTechnician

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Support Technician About Five9 Five9 is a leader in cloud-based contact center solutions and one of the Bay Area’s fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package. Position Overview The Support Technician plays a critical role in ensuring smooth IT operations across Five9’s offices and remote workforce. This position provides End-user IT support for the India office and remote users across North America, APAC, and EMEA, while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity. Key Responsibilities Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures. Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users. Manage ticketing systems, ensuring timely resolution and proper escalation of issues. Perform password resets, account provisioning, and remote assistance for end-users. Administer and support enterprise-level solutions for managing computing devices within the Five9 global environment. Troubleshoot, research, diagnose, and document technical issues