Jabil
Manufacturing
SupportTechII-Ottawa
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Tech II - Ottawa at Jabil. Skills: technical assistance, troubleshooting, help desk support, hardware, software, network issues. Providing technical assistance in both office and production environments. Troubleshooting hardware, software, and network issues”
What You'll Achieve.
uphold service delivery standards
Industry & Context.
Ability to identify, analyze, and resolve technical issues efficiently
On-Site, Ability to sit or stand for extended periods and work at a computer workstation, Must be able to push, pull, lift, and carry up to 20 lbs. (occasionally up to 50 lbs as required), Comfortable moving and transporting computer equipment, including monitors, cables, and peripherals, Work is performed in both office and manufacturing environments, with appropriate safety protocols in place, Provide occasional after-hours support for urgent IT matters
What They're Looking For.
Must Have
Minimum three (3) years of experience in desktop or IT support or an equivalent combination of education and experience, Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) is essential, Ability to identify, analyze, and resolve technical issues efficiently using structured troubleshooting methods and clear communication, Ability to work independently while managing multiple projects and adhering to established timelines, time management skills with a proven ability to prioritize tasks in dynamic environments, Demonstrate accountability and integrity in all aspects of work, including handling sensitive information, Ensure compliance with company safety, security, and quality protocols at all times
Nice to Have
Experience with Fuji Nexim production systems, Experience with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, Mac OS, local area networks, CompTIA A+ or Network + Certifications or equivalent knowledge are considered an asset, High School diploma or equivalent post-secondary education in IT or related field considered an asset
What You'll Do.
Providing technical assistance in both office and production environments
Troubleshooting hardware
Supporting staff with day-to-day IT needs
Troubleshoot and resolve technical problems for end-users
Respond promptly to help desk tickets and provide front-line technical support
and configuration of desktops
and related equipment
Utilize ServiceNow to manage incidents
Document technical solutions
and help maintain IT knowledge base articles
Follow ITIL best practices in incident
and change management
Collaborate with cross-functional teams to resolve technical challenges
Support Fuji Nexim production systems
Ensure compliance with company safety
and quality protocols
Provide occasional after-hours support for urgent IT matters
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to resolve technical challenges as needed
Communication Scope
effective communication; clear communication
Process & Methodology
managing multiple projects, adhering to established timelines, prioritize tasks in dynamic environments
Full Job Description
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Support Technician II – Ottawa, ON (On-Site) Join Jabil’s World-Class Technology Team At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. **JOB DESCRIPTION / SUMMARY** The IT Support Technician II is responsible for providing technical assistance in both office and production environments at the Ottawa, Ontario facility. This full-time, on-site position involves troubleshooting hardware, software, and network issues, and supporting staff with day-to-day IT needs. The role requires effective communication, collaboration, and a strong commitment to customer service. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Troubleshoot and resolve technical problems for end-users in both office and production environments. * Respond promptly to help desk tickets and provide front-line technical support for hardware, software, and basic network-related issues. * Assist with setup, maintenance, and configuration
Applying for this Support Tech II - Ottawa role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jabil?
Real rants from real employees. Read before you apply.