SupportTeamCaptain

ABOUT THE ROLE Hi, I’m Annie https://www.linkedin.com/in/annie-lanari-4264265/, Director of Support here at Jane. I’ve been at Jane for 11 years, and I lead our Support team. Our team exists to help the helpers - the practitioners and clinic owners running their practices every day. When they’re stuck, stressed, or unsure, we step in to remove obstacles so they can get back to caring for their patients. This work connects directly to Jane’s mission. The better we support our customers, the more time and energy they have to focus on the people who rely on them. I live in North Vancouver and love running, especially when I need space to think through a challenge or reset after a full week. This role is a special one. As a Team Captain, you’ll lead a team of around eight customer support reps and play a direct role in shaping their growth, confidence, and day-to-day experience at Jane. You’ll be close to the work - coaching in real time, navigating complex customer conversations, and using insights from quality reviews and metrics to help your team continuously improve. Jane is in an exciting chapter of growth — including expanding further into the US market — and we're looking for a leader who's energized by what that brings. You'll play a meaningful role in shaping team culture, championing our customers, and helping the people around you do their best work. If you're passionate about developing others, solving real problems, and building an environment where both teammates and customers feel genuinely supported and celebrated, this is the kind of role where you'll thrive. WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE - Leading, growing and coaching your team. Lead a team of ~8 customer support reps, using Jane's 4C coaching model to deliver real-time feedback, structured development, and support through tough conversations. - Coach for demos and account setups. Support the team in delivering polished, confident demos and seamless account configurations. - Identify knowl