Indie Campers
SupportStrategyAnalyst
“Support Strategy Analyst at Indie Campers. Skills: Process Management, Data Analysis, Cross-functional Coordination. Draft, update, and organize SOP documentation. Transform complex logic into flowcharts”
Industry & Context.
Break down big problems into steps; Analyze data for insights
What They're Looking For.
Must Have
1–3 years of experience in Business Analysis, Operations, or a high-level Support role, Proficiency in Excel/Google Sheets, Fluency in English (written and spoken)
Nice to Have
Experience with Zendesk (or similar CRMs), Experience with Lucidchart/Miro, Analytical Mindset
What You'll Do.
and organize SOP documentation
Transform complex logic into flowcharts
Monitor SOP usage and suggest optimizations
Maintain and update KPI dashboards
Identify trends in ticket data
Assist in Zendesk back-end administration
Gather requirements for product requests
Act as a technical resource for support team
How You'll Work.
Team & Collaboration
Coordinate with engineering team for product requests; Serve as a technical resource for the support team
Communication Scope
Communicate complex technical explanations
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