SupportSpecialist(Overnight)

Based in Canada and headquartered in Toronto, Paramount Commerce is a fintech company focused on making payments simpler and more secure. We’ve been helping reshape online payments since the early 2000s, enabling people to pay directly from their bank accounts, without relying on credit cards or e-wallets. As a proud member of Payments Canada, we’re deeply connected to the evolving financial landscape, helping ensure our solutions remain compliant, reliable, and future ready. Security, risk management, and data integrity are at the core of everything we build, and we power payment solutions that are seamless, thoughtfully designed, and built to scale. As we continue to grow our business across Canada and prepare for expansion into new markets, we’re looking for curious, thoughtful, data driven individuals who enjoy directly solving complex problems themselves and pushing ideas from concept to execution, in a rapid iterative environment with highly capable peers. If you’re excited about building the future of payments - and want to be part of a team that’s shaping what’s next - we’d love to hear from you. ### The Opportunity We’re looking for an experienced **Support Specialist** to join our support team, primarily supporting our **overnight operations, from 12am - 8:30am EST**. In this role, you’ll be on the front lines of our customer experience, supporting both our Business Customers and their Consumers with care, clarity, and confidence at every interaction. This role is best suited to someone who enjoys problem solving, communicates thoughtfully, and takes pride in helping people feel supported and understood. If you enjoy working during late night hours, in a quieter, more focused environment, we’d love to hear from you! ### What You’ll Do * Respond to Business Customers and their Consumers across digital support channels (chat and email), resolving inquiries, requests, and issues efficiently and empathetically. * Work overnight shifts within our support hours