SupportSpecialist

## Accountabilities Provide timely and effective support to customers by handling inquiries and resolving platform-related issues. Create, manage, and track support tickets, ensuring proper follow-up and resolution within defined SLAs. Troubleshoot technical problems and escalate complex cases to internal technical teams when necessary. Maintain clear, professional, and consistent communication with customers throughout the support process. Document recurring issues and contribute to improving internal knowledge bases and support workflows. Collaborate with cross-functional teams to ensure seamless customer experience and service quality. Identify opportunities to improve processes, reduce recurring issues, and enhance overall support efficiency. Requirements: Previous experience in customer support, technical support, or similar client-facing roles. Strong communication skills in English, both written and verbal. Ability to troubleshoot issues and apply structured problem-solving approaches. Experience working with ticketing systems or customer support platforms is a plus. Strong organizational skills with the ability to manage multiple requests simultaneously. Attention to detail and ability to work independently in a remote environment. Familiarity with SaaS or technology platforms is considered an advantage. Customer-oriented mindset with a proactive and empathetic approach. Benefits: 100% remote work model Permanent full-time employment contract Paid time off aligned with company policy and Brazilian national holidays Remote insurance coverage Company-provided equipment Training and professional development opportunities Exposure to a global SaaS environment and international customers Collaborative and supportive remote work culture. ## Additional Information How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitti