Vista Group
Technology
SupportSpecialist
“Support Specialist at Vista Group. Skills: Customer success, Technical support, Problem solving, Client relationships. Investigate technical support issues. Track technical support issues”
What You'll Achieve.
Ensure world-class assistance; Resolve technical issues efficiently; Make a real impact on customer experience
Industry & Context.
Problem-solving; Analytical skills; Troubleshoot technical issues
Bi-monthly rotation for urgent after-hours support, Hybrid role, 2 days per week attendance in office, Existing right to work in South Africa
What They're Looking For.
Must Have
Proficient knowledge of Microsoft SQL Server, Proficient knowledge of .NET, Proficient knowledge of cloud technologies, Proficient knowledge of networking, Excellent problem-solving skills, Excellent analytical skills, Excellent verbal communication, Excellent written communication, Excellent organizational skills, Meticulous attention to detail, Ability to remain composed under pressure, Independent discretion and judgment, Commitment to excellent customer service, Dedication to creating great outcomes, Dedication to working relationships, Proficient in Microsoft Office, Citizen or resident or holds a current work permit for the required location, Current valid passport or able to obtain one promptly
Nice to Have
Existing right to work in South Africa without employer sponsorship
What You'll Do.
Investigate technical support issues
Track technical support issues
Find solutions for technical support issues
Resolve technical support issues
Test solutions before deploying
Understand program code
Understand error logs
Install Vista Group software remotely
Install Vista Group software onsite
Configure Vista Group software remotely
Configure Vista Group software onsite
Collaborate across regions
Collaborate across departments
Take on diverse tasks
Take on diverse initiatives
Gain valuable experience
Contribute to impactful projects
Become knowledgeable of Vista Group software
Become knowledgeable of cinema industry
Upskill third parties
Host training sessions
Build relationships with clients
Build relationships with team members
Be available for after-hours support
How You'll Work.
Team & Collaboration
Global teams; Various roles; Across regions; Across departments; Different teams; One Crew; Connect; Help; Collaborate
Communication Scope
Verbal communication; Written communication
Applying for this Support Specialist role?
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