SupportSpecialist

## Description PlayOn is seeking a Support Specialist to help schools and fans successfully stream live events using our platform. This role is responsible for assisting customers, managing support cases, and ensuring smooth and reliable experience for users of our streaming services. All Support Specialists work across a variety of shifts to support live event coverage and customer needs throughout the day.    This position is highly operational and customer focused. Support Specialists work within a queue-based environment, responding to cases submitted by schools and fans while maintaining clear documentation and communication throughout the support process.    While the role involves supporting streaming-related products, the technical aspects are straightforward and can be taught. Success in this role comes from strong customer service skills, attention to detail, and the ability to manage multiple cases while providing clear, professional support.    The Outcomes You’ll Deliver: •    Customers receive timely, clear, and helpful support that resolves their issues efficiently.  •    Cases are documented accurately and consistently within the CRM system.  •    Support queues remain healthy and manageable during both normal and peak support periods.  •    Schools and fans experience reliable streams and positive interactions with the support team.    •    The Support Specialist contributes to identifying recurring issues and improving overall service quality.  ## In this role, you can expect to Provide case-based support to schools and fans using our streaming platform. Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed. Communicate clearly and professionally with customers to understand issues and guide them toward resolution. Document troubleshooting steps, outcomes, and relevant details within the CRM system. Flex between supporting schools, fans, and proactive quality initiatives depending on case volum