Crunchtime
SaaS
SupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Specialist at Crunchtime. Skills: Application support, SQL, Customer relations. Help customers solve problems. Update customers on ticket progress”
Industry & Context.
Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
3-5 years remote application support experience, 2-4 years customer-facing experience, Bachelor's degree in Computer Science, Advanced SQL knowledge, Ability to read and analyze code, Intermediate understanding of database replication concepts
Nice to Have
Hospitality industry experience preferred, Experience working with a distributed/remote team, Familiarity with database schema comparisons, Experience with Jira, Confluence, and Zendesk, Familiarity with SFTP troubleshooting, Understanding of REST APIs and XML, Troubleshoot networking and communication protocols, Experience supporting cruise line operations, Experience supporting inventory management, Experience supporting enterprise procurement verticals
What You'll Do.
Help customers solve problems
Update customers on ticket progress
Use internal tools to troubleshoot tickets
Translate technical details into non-technical language
Analyze data discrepancies
Build dynamic SQL scripts
Optimize dynamic SQL scripts
Accept requests for Technical Resource assistance
Research customer-reported issues
Resolve customer-reported issues
Empathize with customer's situation
Find resolutions on tickets
How You'll Work.
Team & Collaboration
Work side-by-side with development teams; Work with Cruise product teams; Work with Xchange product teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com. Crunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com. About the role As a Customer Support Specialist on the Cruise team, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. What you’ll do as a Customer Support Specialist Help customers solve problems in the CrunchTime platform and keep them updated on ticket progress. Use internal tools to troubleshoot customer-reported tickets. Translate technical details from our development teams into non-technical language that our customers can understand. Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that the data displayed is accurate. Build and optim
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