Barkbus
pet grooming
SupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Specialist at Barkbus. Skills: Customer Support, Client Relations. Answer Inbound Calls & SMS. Vet and Confirm Online Bookings”
Industry & Context.
What They're Looking For.
Must Have
Experience in customer support, client relations, or a similar role, Confidence using multiple communication channels (phone, SMS, email), A growth mindset and a passion for continuous learning, High attention to detail and organizational skills, Comfort leveraging technology, CRM systems, and dynamic workflows
What You'll Do.
Answer Inbound Calls & SMS
Vet and Confirm Online Bookings
Respond to Email Inquiries
Assist Pet Stylists via SMS
Operate with Accuracy
How You'll Work.
Team & Collaboration
Work closely with colleagues across functions, always ready to jump in and help
Communication Scope
Clear Communicator; professional, positive, and accurate communication
Full Job Description
ABOUT US Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand. WHO WE ARE We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world. About This Role As a Customer Support Team Member at Barkbus, you’ll be on the front lines of our mission to delight pets and their people. You’ll deliver exceptional service through every channel: phone, SMS, and email. You’ll be the friendly, calm, and resourceful voice that makes everything run smoothly—from booking the perfect appointment to helping a Pet Stylist in the field. Your work supports both our clients and our incredible grooming teams, ensuring every interaction reflects Barkbus’s high standard of care and responsiveness. WHAT YOU’LL DO - Answer Inbound Calls & SMS: Respond to pet parents with warmth, empathy, and efficiency—helping with appointment questions, rescheduling, and urgent needs. - Vet and Confirm Online Bookings: Review, ver
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