AmeriLife
SupportSpecialist
“Support Specialist at AmeriLife. Skills: data entry, data analysis, data reconfiguration, data management, client implementation and onboarding, building benefit plans, custom reports, EDI data files. delivers technical and development support for the TurnKey Enrollment platform and related systems. supporting tasks associated with the setup and maintenance of employer-sponsored insurance benefit plans”
What You'll Achieve.
provide a high level of customer satisfaction to both internal teams and external clients; internal teams and external clients are highly satisfied; meeting expected deadlines across all projects required; complete deliverables accurately and timely
Industry & Context.
analytical; Superior analytical reasoning; Identify discrepancies or fallouts and process JavaScript and/or configuration corrections
Work after hours when needed in order to meet client and/or carrier deadlines
What They're Looking For.
Must Have
Advanced Excel knowledge is a necessity, Data reconciliation skills, organizational skills and multi-tasking skills, with an ability to critically examine processes to make improvements in efficiency and quality of service, verbal and written communication skills, Superior analytical reasoning, along with oral communication and phone skills, An ability to work independently and as part of a dynamic team, Ability to prioritize and manage time efficiently, Attention to detail and the ability to work efficiently under deadline pressure is essential, Flexibility and energetic and self-driven, Ability to complete deliverables accurately and timely, two or more years of relevant experience
Nice to Have
Familiarity with a variety of insurance industry concepts, practices and procedures, preferred, JavaScript or related scripting language knowledge is a plus, Experience in working with Benefit Enrollment / Benefit Administration Systems is a plus
What You'll Do.
delivers technical and development support for the TurnKey Enrollment platform and related systems
supporting tasks associated with the setup and maintenance of employer-sponsored insurance benefit plans
client implementation and onboarding
building benefit plans
providing implementation assistance
data entry and testing on new clients/changes to existing clients being added into the enrollment and billing platforms
Handle multiple projects and recurring tasks at once and comply with deadlines
Setup or renew enrollment site cases
instructions and build custom reporting
EDI files and custom payroll files
Implement and monitor recurring incoming client census files
Implement and monitor recurring outgoing custom payroll files
Maintain accurate file processing schedule
Conduct implementation testing and testing fixes
Process Error and Results reports received from vendor partners
Perform database crosschecks against carrier account structures
Perform data audit against cross references and system data to confirm accurate data reporting
Identify discrepancies or fallouts and process JavaScript and/or configuration corrections
Complete EDI Setups and Implementations for new EDIs as approved by management
Complete COBRA Vendor file builds and implementations
analyze and map carrier account structure and SFTP instructions
Participate in carrier EDI setup calls as requested
Communicate AML standard timeline for deliverables
Work and Resolve System Team Inquiry and development related tickets as assigned
Create custom scripting as needed through enrollment platform user interfacing scripting tool
Assist with overflow of case build testing when another System Support Specialist is unavailable
including but not limited to
testing all benefit plan designs
eligibility classes and rules
Work after hours when needed in order to meet client and/or carrier deadlines
Offer assistance to teammates when caught up on existing workload
Other duties as assigned
How You'll Work.
Team & Collaboration
An ability to work independently and as part of a dynamic team; Offer assistance to teammates when caught up on existing workload
Communication Scope
Effective communication; verbal and written communication skills; Superior analytical reasoning, along with oral communication and phone skills
Process & Methodology
prioritize and manage multiple projects simultaneously, Ability to prioritize and manage time efficiently, Handle multiple projects and recurring tasks at once and comply with deadlines
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