SupportServicesAnalyst

**About Amplify** Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit [_Amplify.com_](http://amplify.com). **_Job Description:_ ** The Support Services Analyst is the first point of contact for customers seeking help with Amplify’s products and systems. This role plays a critical part in delivering a positive customer experience by resolving issues quickly, clearly, and empathetically. This position is a great opportunity for individuals with prior customer service experience who are technically savvy. We’re looking for teammates who love collaboration, welcome feedback, and who are quick, eager, and confident when learning new things. Candidates should be encouraged to use approved AI-enabled tools to streamline workflows and enhance consistency across the customer experience.. We are looking for a candidate who excels in communication, demonstrating both warmth and empathy, to effectively assist our valued customers across multiple platform channels. **_Essential Responsibilities_ :** **In this role, you will:** * Provide high-quality, timely support to Amplify customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems * Employ effective questioning techniques and strong attention to detail to validate the customer’s issue and provide an accurate, timely resolution with empathy * Create and track suppo