SupportRepresentative

It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. The Driverse business unit delivers Point of Sale (POS) software that supports customers operating 6 to 7 days per week in revenue‑critical environments. Because our software is central to daily business operations, timely and knowledgeable technical support is essential to minimizing downtime and ensuring customer confidence. The support team serves as a frontline extension of the product, providing phone and email assistance for application issues, Windows‑based environments, and operational questions. Consistent coverage and responsive support are key to maintaining service levels, customer satisfaction, and long‑term retention. The **Support Representative** is a call center–based technical support role responsible for assisting customers with issues, questions, and troubleshooting related to our POS software and Windows‑based environments. This role handles inbound calls, responds to customer emails, manages support tickets, and works collaboratively to meet service level and quality metrics. **Primary Responsibilities:** * Provide inbound phone and email support for POS software customers * Troubleshoot application and Basic Windows OS issues * Accurately document, manage, and resolve support tickets * Maintain individual ticket volume and productivity metrics * Assist custom