ELVTR
Online Education
SupportRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support Representative at ELVTR. Skills: Student Support, Communication, Issue Resolution. Engage directly with students. Encourage and maintain student-to-student communication”
What You'll Achieve.
Ensure exceptional educational experience; Ensure student satisfaction; Foster supportive and engaging learning environment; Guarantee seamless educational experience; Ensure uninterrupted learning
Industry & Context.
Resolve student concerns; Technical issue resolution
What They're Looking For.
Must Have
Bachelor’s degree in Business, Communication, or a related field, High Cognitive Skills, Excellent English communication skills, both written and verbal, Broad understanding of modern online business technologies, Proficiency with Asana, Proficiency with CRM tools like HubSpot, Proficiency with Google Sheets, Proficiency with Zoom, Ability to conduct minor technical troubleshooting, Presentable and confident on Zoom, Ability to manage time and resources effectively
What You'll Do.
Engage directly with students
Encourage and maintain student-to-student communication
Ensure clear and effective communication between students and instructors
Offer real-time support to instructors and students
Proactively address and resolve student concerns
How You'll Work.
Team & Collaboration
Collaborate with instructors; Work with product team
Communication Scope
Excellent English communication skills; Written communication; Verbal communication
Full Job Description
ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. **Position Overview:** We are seeking a dedicated Support Representative ( Student Care Representative) to join our team. This role is pivotal in ensuring that our students receive an exceptional educational experience and are fully satisfied with the courses they enroll in. As the frontline of student interaction, you will be instrumental in fostering a supportive and engaging learning environment. **This is a full-time remote position, open to candidates located anywhere in Ukraine** **This job is for you if you are:** * A People Pleaser: You find joy in serving others and are dedicated to ensuring student satisfaction and happiness. * A Communicator: You have excellent English communication skills and can easily establish rapport with students. * Tech-Savvy Troubleshooter: Not only are you comfortable with technology, but you can also perform minor tech troubleshooting, such as assisting someone with difficulties joining a Zoom session. * Support Champion: You thrive on providing exceptional support and resolving issues to guarantee a seamless educational experience. * A Community Builder: You excel at fostering a supportive and engaging online environment for student interaction. * A Facilitator: You are comfortable in mediating the communication between students and instructors. **Responsibilities:** * Direct Support: Engage directly with students to support their needs through phone, email, and online chats. * Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community. * Instructor Liaison: Ensure clear and effective communication between students and instructors. * Live Class Assistance: Offer real-time support to instructors and students during live classes
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