Stripe
SupportProcessProgramManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Support Process Program Manager at Stripe. Skills: process management, program management, cross-functional coordination. Own a "run the business" program. Set strategy and identify improvement opportunities”
What You'll Achieve.
Deliver measurable impact to Support’s top-line metrics; Optimize for key metrics; Minimize potential risks
Industry & Context.
Curious and driven; A self-starter who digs into the details; Navigates ambiguity; Relentlessly pushes through challenges to find solutions
What They're Looking For.
Must Have
4-7 years of experience in Operations, Support, project/program management, business process analysis, strategy and operations, and/or consulting, Full professional proficiency in English (written and verbal), program management skills, Highly collaborative, Excellent communicator, Data savvy, Curious and driven
Nice to Have
Experience working in customer-facing roles (e. g. customer support, sales, partnerships, consulting, professional services, etc. ), Experience with relevant Support programs, such as Quality Assurance, Launch Readiness, and Knowledge Management, Experience in fintech, financial services, payments, or regulated technology environments
What You'll Do.
Own a "run the business" program
Set strategy and identify improvement opportunities
Drive solutions with cross-functional partners
Manage a portfolio of process improvement projects
Reduce friction and standardize workflows
Deliver measurable impact to Support metrics
Identify process improvement opportunities
Ensure proposals meet desired outcomes
How You'll Work.
Team & Collaboration
Manage global stakeholders across all project phases; Drive alignment and commitment; Unblock progress; Partner cross-functionally with stakeholders from Product and Support
Communication Scope
Full professional proficiency in English (written and verbal); Excellent communicator; Able to distill complex topics into clear, concise updates
Process & Methodology
program management skills, Proven track record of managing end-to-end programs, Manage a portfolio of 2–3 concurrent process improvement projects
Full Job Description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Support Process team is a programmatic function within the Support org, responsible for ensuring Stripe's support operations are effective, efficient, and scalable. With over a million support cases handled annually, the team owns the strategy and execution of core "run the business" programs — including Launch Readiness, Quality, and Knowledge Management — while leading projects that continuously refine and improve support workflows. What you’ll do As a Support Process Program Manager, you'll own a "run the business" program, setting strategy, identifying improvement opportunities, and driving solutions in alignment with cross-functional partners. In parallel, you'll manage a portfolio of process improvement projects, working cross-functionally with partner teams across Support such as vendor managers or product support teams to reduce friction, standardize workflows, and deliver measurable impact to Support’s top-line metrics. If you thrive on owning complex problem spaces, identifying the highest-impact work, and driving multiple workstreams in parallel, we want to hear from you. Responsibilities Support a “run the business” program, including intake process management, recurring operational reviews with stakeholders, reporting routines, and distribution of workload to subject matter experts Own a portfolio of 2–3 concurrent process improvement projects from scoping through execution, driving measurable impact to top-line Support
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