Souq. com for E-Commerce LLC
Fulfillment Operations Management, Fulfillment Center, no business category
Support&OpsSpecialist-Spanish
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support & Ops Specialist - Spanish at Souq. com for E-Commerce LLC. Skills: Customer Success, Operations, Spanish communication. Listen closely to understand customer needs. Paraphrase customer needs”
Industry & Context.
Issue resolution; Decision making
Can lift up to 49 pounds, Stand during shifts, Walk during shifts, Push during shifts, Pull during shifts, Squat during shifts, Bend during shifts, Reach during shifts, Work 40 hours/week, Overtime as required, Flexible schedule/shift/work area, Work weekends, Work nights, Work holidays, 18 years of age or older
What They're Looking For.
Must Have
1+ years of working with computers and Microsoft Office, High school or equivalent diploma, Advanced proficiency in both written and verbal in Spanish (Minimum B2 CEFR), Advanced proficiency in both written and verbal in English (Minimum B2 CEFR), Relevant experience in analysing data and creating reports for leadership
Nice to Have
Experience with computers and Microsoft Office products and applications
What You'll Do.
Listen closely to understand customer needs
Paraphrase customer needs
Prioritise customer needs
Provide appropriate solutions
Communicate with customers using verbal methods
Communicate with customers using written methods
Ensure accuracy and concision in communication
Utilise conflict resolution skills
Utilise decision making skills
Adhere to applicable company policies
Facilitate flow of information between Amazon Freight and
Proactively resolve potential issues impacting customer experience
Proactively resolve potential issues impacting performance delivery
Maintain knowledge of resources
Maintain knowledge of operational procedures
Collaborate with team members
Strive for continuous improvement
Work independently on projects
Work independently on tasks
Research internal tools
Take real-time decisions
Communicate effectively with stakeholders
How You'll Work.
Team & Collaboration
Collaborate with team members
Communication Scope
Verbal communication; Written communication
Full Job Description
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery - Maintain knowledge of resources and operational procedures - Collaborate with team members to strive for continuous improvement - Work independently on projects or tasks to identify and resolve issues A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport. Basic Qualifications: - 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - High school or equiv
Applying for this Support & Ops Specialist - Spanish role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Souq. com for E-Commerce LLC?
Real rants from real employees. Read before you apply.