Souq. com for E-Commerce LLC
Fulfillment Operations Management, Fulfillment Center, no business category
Support&OpsSpecialist-Spanish
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Support & Ops Specialist - Spanish at Souq. com for E-Commerce LLC. Skills: Customer service, Operational expertise, Spanish language. Listen to understand customer needs. Paraphrase customer needs”
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
MS Office suite experience, SQL experience, Clear and concise communication, Advanced written Spanish, Advanced verbal Spanish, Advanced written English, Advanced verbal English, Analyze data and create reports
Nice to Have
Process improvement techniques experience, Logistics experience, Transportation experience, Supply chain experience, Import/export operations experience, Data entry experience, Data administration experience
What You'll Do.
Listen to understand customer needs
Paraphrase customer needs
Prioritize customer needs
Provide appropriate solutions
Communicate with customers verbally
Communicate with customers in writing
Adhere to company policies
Facilitate information flow
Resolve potential issues
Maintain knowledge of resources
Maintain knowledge of operational procedures
Collaborate with team members
Strive for continuous improvement
Work independently on projects
How You'll Work.
Team & Collaboration
Collaborate with team members
Communication Scope
Verbal communication; Written communication
Full Job Description
Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery - Maintain knowledge of resources and operational procedures - Collaborate with team members to strive for continuous improvement - Work independently on projects or tasks to identify and resolve issues A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport. Basic Qualifications: - Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - - Advanced proficiency in both written and verb
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