Support&OpsSpecialist

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations. Key job responsibilities - Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions - Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. - Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience - Be aware of and adhere to applicable company policies when dealing with customer interactions - Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery - Maintain knowledge of resources and operational procedures - Collaborate with team members to strive for continuous improvement - Work independently on projects or tasks to identify and resolve issues A day in the life A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport. About the team Basic Qualifications: - Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR) - Relevant experience of communic