Amazon UK Services Ltd.
Administrative Support, Fulfillment Center, Operations
Support&OpsSpecialist
“Support & Ops Specialist at Amazon UK Services Ltd.. Skills: Process management, Customer escalations, Stakeholder communication. Understand customer needs. Paraphrase customer needs”
What You'll Achieve.
Improve customer experience; Improve performance delivery
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Experience with MS Office suite, Advanced proficiency in English, Communicating with stakeholders, Analysing data and creating reports
Nice to Have
Process improvement techniques, Logistical working environment experience, Proficiency in German/French/Italian
What You'll Do.
Understand customer needs
Paraphrase customer needs
Prioritise customer needs
Provide appropriate solutions
Communicate with customers
Adhere to company policies
Facilitate information flow
Resolve potential issues
Maintain knowledge of resources
Maintain knowledge of procedures
Collaborate with team members
Strive for continuous improvement
Work independently on projects
Provide proactive resolution
Provide timely resolution
Research internal tools
Take real-time decisions
Communicate with stakeholders
How You'll Work.
Team & Collaboration
Collaborate with team members
Communication Scope
Verbal communication; Written communication
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