SupportOperationsSpecialist

COMPANY DESCRIPTION Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model. Givebutter has been certified as a Great Place to Work® every year since 2021, and is the #1 rated nonprofit software company on G2 across multiple categories. Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.  ROLE DESCRIPTION Givebutter is seeking a Support Operations Specialist to own the systems, AI infrastructure, and operational workflows that power our customer support team. We set the industry standard of support — 96%+ CSAT, near-perfect internal quality scores, and fast response times — and this role is how we sustain that standard as the business grows while keeping our cost-per-active-users in check. In this role, you'll become the resident expert across our entire support tech stack — Intercom, TalkDesk, Assembled, Scorebuddy, and more — responsible for configuration, optimization, troubleshooting, and documentation. You'll own our AI strategy from execution to continuous improvement: we're already deflecting 60%+ of chat conversations through Fin AI, and there's meaningful room to push further across chat, email, and phone. You'll also inherit and evolve our internal agent copilot, with a planned overhaul on the horizon. Day-to-day, you'll work closely with the Director of Support, the Senior Support Manager, and