SupportOperationsManager

About Thunes Thunes is the Smart Superhighway for money movement around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Network connects directly to over 12 billion mobile wallets and bank accounts worldwide, via more than 350 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure, ensuring Members of the Network receive unrivalled speed, control, visibility, protection, and cost efficiencies when making real-time payments globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 15 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Shanghai, Hong Kong, Miami, Johannesburg, Riyadh, San Francisco and Atlanta For more information, visit: https://www.thunes.com/ Role Context We are seeking our first Operations team member to help run and shape our back office operations from the ground up. This is a hands on, highly cross-functional role where you’ll directly support customers, payouts, and financial crime workflows. You’ll be critical in ensuring smooth daily operations while helping define the processes and tools that will scale with the company. Key Responsibilities B2B2C Customer Support Respond to and resolve inquiries from both business clients and end users Troubleshoot payment and account issues Escalate and track bugs or systemic issues Financial Crime Operations Review transaction monitoring alerts and flag suspicious activity Review and investigate potential Account Takeover (ATO) cases, including suspicious login or payout behavior Ta