Geotab
Technology
SupportOperationsIntern(Fall/September2026,4-12Months)
Neural analysis suggests this role is
optimal for Entry candidates.
“Support Operations Intern (Fall/ September 2026, 4 - 12 Months) at Geotab. Skills: Technical support, Change management, Data analysis. Act as Tier 2 support for the Device. Validate and perform basic troubleshooting on reported issues”
Industry & Context.
Troubleshooting; Root cause analysis
Reliable internet connection, 50mb DL/10mb UL
What They're Looking For.
Must Have
Pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, Equivalent combination of education and/or work experience in related field may be substituted, Analytical and problem-solving skills, Ability to problem-solve to well-judged decisions, Communication and interpersonal skills
What You'll Do.
Act as Tier 2 support for the Device
Validate and perform basic troubleshooting on reported issues
Escalate issues to the Tier 3 development team
Function as a liaison between the Orders team
Ensure clear communication and efficient resolution for issues
Monitor for upcoming product or system changes
Analyze potential impacts of changes
Prepare necessary adjustments for changes
Report critical issues to leadership
Support the implementation and maintenance of KPI tracking
Assist in data analysis by running queries
Review knowledge base articles
Update knowledge base articles
Migrate knowledge base articles to Google Docs
Create transition documentation for the co-op role
Maintain transition documentation for the co-op role
Assist with creating documentation
Assist with updating documentation
Conduct light research on best practices
Build simple dashboards
Test new support workflows
Test triage decision trees
Help draft internal comms
Help draft enablement resources
Help draft support technical troubleshooting
How You'll Work.
Team & Collaboration
Liaison between teams; Cross-functional teams
Communication Scope
Clear communication
Process & Methodology
Knowledge base migration
Full Job Description
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Operations Intern who is responsible for providing technical and operational support for key Change Management initiative. If you love technology and are keen to join an industry leader — we would love to hear from you! What you'll do: The Support Operations Intern is responsible for providing technical and operational support for key Change Management initi
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