Hewlett Packard Enterprise
SupportOperationsEngineer
Neural analysis suggests this role is
optimal for Intermediate candidates.
“Support Operations Engineer at Hewlett Packard Enterprise. Skills: Troubleshooting, Linux System Administration, Container Orchestration, Customer Service. Resolve technical issues. Respond to service questions”
What You'll Achieve.
Ensure internal or external business and end users/clients SLA demands are met
Industry & Context.
Excellent analytical and problem solving skills; Solve various business systems and applications problems; Works on problems of moderately complex scope; Evaluate unique circumstances and makes recommendations
Availability to work out of office hours when required or specific shifts, Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
What They're Looking For.
Must Have
Vocational: apprenticeship/certification completion, Associate degree, 2-5 years experience in relevant technologies and customer environments, Excellent verbal and written communication skills in language to be supported, Experience in troubleshooting in a technical environment, Excellent analytical and problem solving skills, Software and hardware knowledge of computing, storage and peripheral devices, Advanced proficiency with case management databases and tools, Superior customer service skills, Understand the customer to be an advocated for the customer, Platform and Container Orchestration - Red Hat OpenShift Container Platform administration and cluster management, kubernetes core concepts (Pods, Services, Deployments, ConfigMaps, and Secrets), application troubleshooting within a containerised environment (oc/kubectl cli), managing OpenShift Routes, network policies, and persistent storage, Linux System Administration - RHEL and RHCOS management, administration of Red Hat Enterprise Linux and Red Hat OpenShift Container CoreOS, Standard network troubleshooting, Understanding of container networking interfaces (CNI), how traffic routes between pods and external systems, Load Balancing and DNS: management of internal DNS resolution, HAProxy, OpenShift Routers, Application operations and monitoring end to end, observability using Prometheus and Grafana, collaborating with development teams to learn and support custom business applications, Basic in scripting bash/Python, Availability to work out of office hours when required or specific shifts
Nice to Have
Experience in Telecommunication industry, Understanding of ITIL frameworks and processes, Experience in Jira and Service Now
What You'll Do.
Resolve technical issues
Respond to service questions
Assist users to avoid problems
Evaluate installations
Add case resolution to KMS
How You'll Work.
Team & Collaboration
Engages team members for support; Develop partnership with and assist the Sales Pursuit team; collaborating with development teams
Communication Scope
Excellent verbal and written communication skills; Articulate clearly in writing and verbally
Full Job Description
Support Operations Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **_Job Family Definition:_** Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. **_Management Level Definition:_** Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. **_Responsibilities:_** * Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. * Respond to service, product, techn
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