Hewlett Packard Enterprise
SupportOperationsEngineer
“Support Operations Engineer at Hewlett Packard Enterprise. Skills: Troubleshooting, Container Orchestration, Linux System Administration, Customer Service. Resolve technical issues. Respond to questions”
What You'll Achieve.
ensure internal or external business and end users/clients SLA demands are met
Industry & Context.
Excellent analytical and problem solving skills; solve a variety of common business issues; Works on problems of moderately complex scope; Exercises independent judgment within defined practices and procedures; Evaluates unique circumstances and makes recommendations
Availability to work out of office hours when required or specific shifts, Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
What They're Looking For.
Must Have
Vocational: apprenticeship/certification completion, Associate degree, 2-5 years experience in relevant technologies and customer environments, Excellent verbal and written communication skills in language to be supported, Experience in troubleshooting in a technical environment, Excellent analytical and problem solving skills, Software and hardware knowledge of computing, storage and peripheral devices, Advanced proficiency with case management databases and tools, Superior customer service skills, Understand the customer to be an advocated for the customer, Platform and Container Orchestration - Red Hat OpenShift Container Platform administration and cluster management, kubernetes core concepts (Pods, Services, Deployments, ConfigMaps, and Secrets), application troubleshooting within a containerised environment (oc/kubectl cli), managing OpenShift Routes, network policies, and persistent storage, Linux System Administration - RHEL and RHCOS management, administration of Red Hat Enterprise Linux and Red Hat OpenShift Container CoreOS, Standard network troubleshooting, Understanding of container networking interfaces (CNI), how traffic routes between pods and external systems, Load Balancing and DNS: management of internal DNS resolution, HAProxy, OpenShift Routers, Application operations and monitoring end to end, observability using Prometheus and Grafana, collaborating with development teams to learn and support custom business applications, Basic in scripting bash/Python, Availability to work out of office hours when required or specific shifts
Nice to Have
Experience in Telecommunication industry, Understanding of ITIL frameworks and processes, Experience in Jira and Service Now
What You'll Do.
Resolve technical issues
Assist users to avoid problems
Evaluate installations
Add case resolution to KMS
Engage team members for support
Develop partnership with sales team
How You'll Work.
Team & Collaboration
Engages team members for support as required; collaborating with development teams to learn and support custom business applications; Develop partnership with and assist the Sales Pursuit team
Communication Scope
Excellent verbal and written communication skills; Articulate clearly in writing and verbally
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