Septeo

HR-software

SupportmedewerkerHRsoftware

Zaventem, Flanders, Belgium FULL TIME
The Brief

“Support medewerker HR-software at Septeo. Skills: Customer support, HR software, Communication. Answer customer questions via phone and email. Register requests via ticketing system”

What You'll Achieve.

Provide impeccable customer service; Achieve high customer satisfaction

Industry & Context.

HR software
Problems you'll solve

Problem verification; Solution provision

What They're Looking For.

Must Have

Strong interest in HR, Enthusiasm for technology, Fluent French, Good Dutch and English (min. B2), Excellent communication skills, Service-oriented, Customer-friendly, Organized, Ability to prioritize, Attention to detail, Accurate work, Team-oriented attitude, Discrete and professional approach

Nice to Have

Experience in a customer-facing or HR-related role, Passion for human resources, Passion for digitalization, Passion for software implementation

What You'll Do.

Answer customer questions via phone and email

Register requests via ticketing system

Analyze and process customer requests

Resolve simple customer questions

Adjust system settings

Forward complex requests

Ensure SLA compliance

How You'll Work.

Team & Collaboration

Work in a close and supportive team; Help colleagues with questions or challenges

Communication Scope

Excellent communication skills; Good listening skills

Free ATS check

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