Grab
Technology
SupportManagerII,PeopleSystems
Neural analysis suggests this role is
optimal for mid candidates.
“Support Manager II, People Systems at Grab. Skills: People Systems, HRIS Management, Team Leadership. Manage the HRIS team. Oversee HRIS implementation and administration”
What You'll Achieve.
Ensure HRIS system efficiency; Improve HR data accuracy; Support HR initiatives
Industry & Context.
Troubleshooting; Root cause analysis; Analytical thinking
What They're Looking For.
Must Have
5+ years of experience in HRIS or People Systems, Bachelor's degree in a related field, Experience with HRIS implementation and administration, Experience managing a team
Nice to Have
Master's degree in HR or related field, Experience with Workday or SAP SuccessFactors, Experience in a fast-paced, high-growth environment
What You'll Do.
Oversee HRIS implementation and administration
Ensure data integrity and accuracy
Develop and maintain HRIS reports
Collaborate with HR stakeholders
Drive process improvements
Provide technical support
How You'll Work.
Team & Collaboration
HR stakeholders; IT department; Cross-functional teams
Communication Scope
Report generation; Stakeholder communication
Process & Methodology
Project management, Agile methodologies
Full Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to know our Team At Grabber Technology Solutions (GTS), we revolutionise the technology experience for every Grabber. Our mission is to empower our team with seamless and innovative solutions that enhance their daily work. We are a diverse group of forward-thinkers committed to creating personalised IT experiences. If you're passionate about customer-centric innovation and make a significant impact on technology at Grab, come join us and help shape the future of technology! Get to know the Role Reporting to the Senior Manager, People Systems, you will lead a team of HRIS support specialists who provide support for Grab's People Systems landscape. You will be responsible for building a high-performing support operation that delivers reliable service, strong stakeholder experience, and continuous improvement across processes, tools, and team capabilities. You will bring deep knowledge of HRIS platforms and application support operations, with a strong grasp of support metrics and service improvement practices such as shift-left, ticket quality, backlog management, and root cause reduction. You will also partner with your manager on budget planning and vendor management, including supporting software and professional services procurement where needed. This role is based in Grab's Petaling Jaya office and will play an important role in strengthening People Systems support across Grab. The Critical Tasks You Will Perform: * You will lead and develop a team of HRIS support specialists, setting clear operatin
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