Grab
Technology
SupportManagerII,PeopleSystems
“Support Manager II, People Systems at Grab. Skills: Workday HRIS, Application support, Team leadership. Lead and develop a team of HRIS support specialists. Manage day-to-day support operations for People Systems platforms”
What You'll Achieve.
Build a high-performing support operation; Deliver reliable service; Enhance stakeholder experience; Achieve SLA attainment; Improve backlog health; Reduce resolution time; Improve ticket quality; Reduce recurring issue trends; Improve user satisfaction; Implement shift-left strategies; Improve knowledge management; Standardize processes; Automate opportunities; Reduce repeat incidents; Improve system supportability
Industry & Context.
What They're Looking For.
Must Have
10+ years of experience in enterprise application support, 3+ years leading Workday HRIS support teams in a regional or global environment, Hands-on knowledge of Workday HRIS and support models, Experience managing application support metrics and using data to improve operational performance, Experience leading teams that support business-critical enterprise systems, Experience working with budgets, vendor management, and procurement support for software tools or professional services, Ability to work with Pops stakeholders, technology teams, and external partners, Experience engaging with AI tools and emerging technologies
Nice to Have
Experience supporting SmartRecruiters and Cornerstone On Demand in a regional or global environment, Experience with IT service management practices and tools, Experience in support operating model design, shared services, or scaling offshore/regional support teams, Exposure to audit, risk, or compliance controls in HR systems support environments
What You'll Do.
Lead and develop a team of HRIS support specialists
Manage day-to-day support operations for People Systems platforms
and improve support performance metrics
Drive support transformation initiatives
Support budget planning and tracking
Manage vendor engagements
Use AI tools and emerging technologies
How You'll Work.
Team & Collaboration
Partner with Pops, other GTS teams, and external vendors to resolve complex issues; Work with Pops stakeholders, technology teams, and external partners to translate support issues into sustainable operational improvements
Applying for this Support Manager II, People Systems role?
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