Five Below
SupportLeadPartTime
“Support Lead Part Time at Five Below. Skills: Customer service, Store operations, Staff management. Ensures all crew members are Wowing the Customer through personal contact with customers.. Trains the crew on the B. E. S. T. customer service ensuring that each guest has a fast, friendly check out experience.”
What You'll Achieve.
Ensures all crew members are Wowing the Customer through personal contact with customers.; Drives store sales and controls expenses
Industry & Context.
Creative thinking; Ability to maintain composure under pressure
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required), Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet, Frequently ascend/descend ladders in order to retrieve and put away stock, Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor, Must be able to remain in a stationary, upright position for 80% of the time
What They're Looking For.
Must Have
High School Graduate or equivalent, Minimum 1 years of management experience, Excellent verbal and written communication skills, Ability to multi-task, Creative thinking, Ability to maintain composure under pressure, Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required), Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures, Must be able to remain in a stationary, upright position for 80% of the time
Nice to Have
College experience preferred
What You'll Do.
Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B. E. S. T. customer service ensuring that each guest has a fast
friendly check out experience.
Helps oversee the daily activities of all store associates
ensuring they are performing their duties effectively and providing excellent customer service.
Assists with the receiving
and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
Acts as Manager on Duty when needed
taking full responsibility for store operations
and addressing any urgent issues.
Manages the entire process of opening or closing the store
which includes securing cash
and ensuring everything is in place for a smooth daily operation.
Supports the onboarding and ongoing training of associates
helping them learn store policies
and operational procedures to improve their performance.
Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising
and customer service.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage
maintaining stock room
How You'll Work.
Team & Collaboration
Partners with the entire store leadership team in merchandising procedures and World Recovery.; Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
Communication Scope
Excellent verbal and written communication skills; Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
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