Centorrino Technologies
Tech / AI / Software
Support&KnowledgeTransferSpecialist
“Support & Knowledge Transfer Specialist at Centorrino Technologies. Skills: Support & Knowledge Transfer. Provide day-to-day support for users, including troubleshooting issues and managing support requests. Monitor system performance and proactively identify and resolve issues”
What You'll Achieve.
ensure system sustainability, user capability uplift, and continuity of service; reduce key-person dependency
Industry & Context.
troubleshooting and problem-solving capability
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
What They're Looking For.
Must Have
Experience providing application or system support within enterprise environments, troubleshooting and problem-solving capability, Ability to communicate technical concepts clearly to non-technical users, Proven experience developing training materials and delivering knowledge transfer, documentation skills with attention to detail
Nice to Have
Experience with document or records management systems, Ability to work collaboratively across technical and business teams
What You'll Do.
Provide day-to-day support for users
including troubleshooting issues and managing support requests
Monitor system performance and proactively identify and resolve issues
Escalate complex technical issues to appropriate teams where required
Develop and maintain user guides
and instructional content (written and video)
Deliver training sessions and knowledge transfer activities to internal staff and stakeholders
Maintain accurate and up-to-date system documentation within designated document management systems
Support onboarding of new users through structured training and support materials
Contribute to continuous improvement of support processes and knowledge management practices
Ensure knowledge is effectively captured and shared to reduce key-person dependency
How You'll Work.
Team & Collaboration
Ability to work collaboratively across technical and business teams
Communication Scope
Ability to communicate technical concepts clearly to non-technical users
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