SupportEngineeringStudentAssistant

Lenus is looking for a new Support Engineering Student Assistant for our Copenhagen Office! Join the health revolution! At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic, global culture? Then we might be a great match. Who are we looking for? We are seeking a curious and service-minded Student Assistant to join our Support team in Copenhagen. In this entry-level role, you’ll support coaches and their clients by answering product questions and reporting issues, while gaining first-hand experience in how a fast-growing SaaS company operates. This is a practical role where you’ll learn by doing – whether it’s troubleshooting issues, documenting solutions, or sharing feedback with Product teams. Success means being open to learning, taking ownership of your work, and contributing to our open, collaborative team culture. You’ll be supported by experienced teammates as you develop skills that can shape your future career. Key Responsibilities Act as the first point of contact for coaches, clients, and colleagues with product-related questions. Troubleshoot and reproduce issues, escalating to Engineering when needed. Keep our knowledge base and documentation current and accurate. Share feedback and insights to improve the coach and client experience. Work closely with peers in Support, while building connections with Product and Customer Success teams. Working hours Commitment: 15–20 hours per week, with flexibility to accommodate your study schedule. Some weekend work will be required. Schedule: This role requires weekend coverage approximately every third weekend. Location: This is a hybrid role, requiring some in-office presence at our Copenhagen office. Qualifications We value diverse experiences and backgrounds. While not all qualifications are mandatory, the ideal candidate should possess: A customer-first mindset: you enjoy helping people and s