Amazon.com Services LLC
Software Development, Support Engineering, no business category
SupportEngineeringManager,WorkforceSolutions-RecruitingOperationSharedServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Support Engineering Manager, Workforce Solutions - Recruiting Operation Shared Services at Amazon.com Services LLC. Skills: Workforce mobility, Talent acquisition, Career development. Pioneer ground-up rebuild of analytical capabilities. Design intelligent user support workflows”
What You'll Achieve.
Deliver high quality results
Industry & Context.
Solve challenging problems; Assess technical support requirements
What They're Looking For.
Must Have
6+ years engineering experience, 2+ years direct management experience, Manage engineering team supporting external services, Assess technical support requirements, Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or related field, or equivalent work experience
Nice to Have
Experience with AWS service offerings, Working knowledge of software development practices, Past experience as systems administration, Past experience as network engineer, Past experience as software development engineer, Experience communicating with users, Experience communicating with other technical teams, Experience communicating with senior leadership, Experience collecting requirements, Experience describing software product features, Experience describing technical designs, Experience describing product strategy, Experience in recruiting, Experience in hiring, Experience mentoring/coaching teams, Experience managing teams of Software Engineers
What You'll Do.
Pioneer ground-up rebuild of analytical capabilities
Design intelligent user support workflows
Design systems matching talent with opportunity
Build scalable solutions impacting careers
Lead innovation in data processing
Lead innovation in business intelligence
Lead innovation in user experience
Build high-performing engineering teams
Lead high-performing engineering teams
Shape technical culture
Drive innovation in talent mobility technology
Deliver solutions impacting talent retention
Deliver solutions impacting talent development
Invent and build on behalf of users
Manage engineering team
Handle weekly tickets
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal system users; External candidates; Other technical teams; Senior leadership
Communication Scope
Verbal communication; Written communication
Process & Methodology
SDLC
Full Job Description
Are you ready to revolutionize how one of the world's most innovative companies manages its internal transfer workflow? We're reimagining the future of workforce mobility at Amazon, and we need an engineering leader to help us get there. We're building a next-generation platform that will transform how Amazon's global workforce discovers and pursues internal opportunities. This isn't just another software project – it's about creating technology that directly impacts careers and helps our people thrive. If you have an entrepreneurial spirit, know how to deliver, are innovative, and long for the opportunity to build solutions to challenging problems then we want you as a Support Engineering Manager. Key job responsibilities Pioneer a ground-up rebuild of our analytical capabilities Design intelligent user support workflows and systems that match talent with opportunity Build scalable solutions that will impact hundreds of thousands of careers Lead innovation in data processing, business intelligence, and user experience Build and lead high-performing engineering teams Shape the technical culture of a rapidly growing organization Drive innovation in talent mobility technology Deliver solutions that directly impact Amazon's ability to retain and develop talent A day in the life You get the opportunity to work on a ground up rebuild of our analytical capabilities, from data ingress, to complex business transformations to end user reporting and beyond. In this role, you will invent and build on behalf of internal system users also external candidates, experiment and test new ideas, evangelize successes, and drive consistency. You are expected to be a hands-on technical manager who understands and sets a high bar for all parts of the support engineering as a feedback loop mechanism of a SDLC. You must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment. This team functions as the centralized g
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