Supabase
Technology
SupportEngineeringManager(APAC)
Neural analysis suggests this role is
optimal for Manager candidates.
“Support Engineering Manager (APAC) at Supabase. Skills: Postgres, System debugging, Technical leadership. Represent APAC for global team. Be leadership presence during APAC hours”
What You'll Achieve.
Make users more capable
Industry & Context.
System debugging; Root cause analysis
What They're Looking For.
Must Have
Technical foundation kept current, Real background in Postgres/SQL, Linux sysadmin experience, Backend or platform engineering, DevOps experience, Database work experience, Deliberate effort to keep edge, Comfortable reasoning about auth flows, Comfortable reasoning about storage, Comfortable reasoning about serverless functions, Comfortable reasoning about realtime systems, Comfortable reasoning about vector workloads, Management experience leading technical team, Experience giving feedback that lands, Experience running 1:1s, Experience hiring well, Operational instincts, Comfortable with metrics, Writing clearly in English under pressure, Customer instinct
Nice to Have
Familiarity with JavaScript/TypeScript, Familiarity with React, Familiarity with Vue, Familiarity with Svelte
What You'll Do.
Represent APAC for global team
Be leadership presence during APAC hours
Sit with tickets regularly
Partner with EMEA and AMER counterparts
Ensure customer experience across regions
Turn signal into product
Work with Engineering and Product
Shorten feedback loop
Raise technical bar on team
Support engineers on Postgres
Support engineers on platform
Support engineers on debugging
Care about whole user experience
Treat support as dialogue
How You'll Work.
Team & Collaboration
Global Support leadership team; Peer leadership in EMEA and AMER; Work with Engineering; Work with Product
Communication Scope
Writing clearly; Customer communication; Engineer communication; CEO communication
Process & Methodology
Queue management, Escalation management
Full Job Description
ABOUT SUPABASE Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We're open source, we move fast, and our users are developers who notice when things are off. ABOUT THIS ROLE We're hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. A quick word on what Support means here, because it shapes everything about this role. We don't think of Support as a ticket queue with a manager attached to it. We think of it as one of the highest-leverage feedback loops in the company. It's the place where the real shape of our product meets the real shape of our users' work. Done well, it's an engineering superpower: it's how we learn where the product actually bends, who's bending it, and what we should build next. You'd join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. One team, globally available. The right person needs to be both sharp enough on the technology to be genuinely useful to their support engineers and able to anticipate their needs and keep the way clear. The support engineers are the ones doing the work that matters, and you’re there to help them be the best they can be, whether that’s helping with professional growth, taking on a difficult customer situation so they can focus on the technical problems, or simply being a good rubber duck. If you've ever felt like a support org was being run as a cost center and wanted to drag it back toward being a craft, we think you’ll fit right in. WHAT YOU'LL DO - Represent APAC for the global team. Be the leadership presence on during APAC hours. You’ll lead as one of the larger team: shared standards, shared bar, shared playbooks. - Genchi genbutsu: go and see. This isn't a role where you stop reading tickets. You'
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