ADCI
Systems, Quality, Security Engineering, Support Engineering, consumerpayments
SupportEngineeringManager,AEP
Neural analysis suggests this role is
optimal for Manager candidates.
“Support Engineering Manager, AEP at ADCI. Skills: Support Engineering, Team Management, Operational Excellence. Manage a team of engineers. Hire engineers”
What You'll Achieve.
Improve availability; Improve scalability; Improve reliability; Deliver results with minimal defects; Deliver results with minimal disruption
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Bachelor's degree in Computer Engineering, Bachelor's degree in a related technical discipline, Experience in written communication, Experience in verbal communication, Ability to present complex technical information, Ability to present to executives, Ability to present to non-technical leaders
Nice to Have
Experience driving projects to improve operations, Experience driving projects to improve support-related processes, Experience designing large-scale distributed systems, Experience building large-scale distributed systems, Experience operating large-scale distributed systems, Experience managing large-scale distributed systems, Experience designing web services, Experience building web services, Experience operating web services, Experience managing web services, Experience writing scripts, Experience automating processes, Understanding of complete deployment life cycle, Experience with design, Experience with build, Experience with test, Experience with deploy
What You'll Do.
Manage a team of engineers
Partner with customers
Partner with stakeholders
Define clear objectives
Ensure effective engineering process
Deliver results with minimal defects
Deliver results with minimal disruption
Communicate ideas effectively
Work successfully with customers
Work successfully with leaders
Work successfully with engineering teams
Define metrics to measure team progress
Define metrics to measure customer experience
Define metrics to measure solution quality
Define metrics to measure operational excellence
Ensure customer engagement mechanisms
Manage operations effectively
Understand technology landscapes
Evaluate use of new technologies
Address abstract issues
Drive scalable improvements
Implement solutions from security perspective
Drive security processes
Govern security processes
How You'll Work.
Team & Collaboration
Collaborate with peers; Collaborate with senior leaders; Partnering with customers; Partnering with stakeholders; Work with customers; Work with leaders; Work with engineering teams
Communication Scope
Present complex technical information; Communicate ideas effectively
Process & Methodology
Roadmap planning
Full Job Description
If you love solving the deepest tech problems, enjoy working with all types of customers from around the world, love variety, this job has it all in spades. You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms. We'd love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability. You will be working on security initiatives and are responsible to drive and implement solutions from security perspective including but not limited to building tools, implementation of strategic initiatives within engineering teams, driving and governance of security processes. Key job responsibilities Key job responsibilities The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across AEP Products. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across
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