SupportEngineer,SAPHCM

## Accountabilities Provide advanced functional and technical support for SAP HCM and Payroll modules, diagnosing and resolving complex client issues through structured troubleshooting methods. Deliver remote support, training, and guidance to clients, ensuring effective use of SAP functionalities and business processes. Analyze, identify, and correct data issues by developing scripts and applying SAP best practices for system integrity. Support and maintain client-specific customizations, offering recommendations on improvements and configuration approaches. Act as a technical/functional advisor for assigned client accounts, ensuring high-quality service delivery and long-term relationships. Collaborate with global support teams in a 24/7 environment to ensure consistent and timely issue resolution. Contribute to knowledge management, diagnostic tools, and continuous improvement of support methodologies. Requirements: 5+ years of hands-on SAP HCM/Payroll experience, including implementation and support activities. Strong expertise in SAP ECC, including configuration, administration, and integration across modules. Solid knowledge of payroll localization, particularly Mexican tax and regulatory requirements (CFDI, ISR, IMSS, SUA, IDSE). 10+ years of experience supporting application end-users in enterprise environments is highly valued. Proven ability to troubleshoot complex SAP issues across multiple modules with strong analytical and logical thinking. Excellent communication skills in English and Portuguese, with the ability to explain technical topics clearly to non-technical stakeholders. Strong customer focus, adaptability under pressure, and ability to work independently and in virtual teams. SAP certification and consulting experience are considered strong advantages. Benefits: Competitive compensation package aligned with senior SAP expertise Performance-based bonuses Fully remote position within Brazil Exposure to global SAP support operations and enterpris