SupportEngineer(L2)—DeveloperTrack

About Offshore Launch: Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them. Why Join Offshore Launch? Impact the growth and success of small and medium-sized businesses. Work in a people-first, remote environment that values growth and ongoing development. Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration. Contribute to a culture that values partnership, service, and excellence. Your Role: As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years. You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through: Membership in the Offshore Launch Slack workspace Bi-weekly All Team meetings Monthly reviews Your job is to help the Client succeed. Our job is to help you succeed. About the Client: We're hiring a technically sharp, fast-moving Support Engineer to join a two-person engineering team at a growing SaaS platform in the nonprofit fundraising space. This is a hybrid support-and-development role — you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity. You'll be working directly alongside the technical co-founder. There is no senior engineer to escalate to, no large team to absorb tickets, and no hand-holding during onboarding. This role is for someone who thrives in exactly that environment. Responsibilities: Own the L1 support queue (9am–1pm): triage, res