Babble Cloud
Tech / AI / Software
SupportEngineerL2
Neural analysis suggests this role is
optimal for mid candidates.
“Support Engineer L2 at Babble Cloud. Skills: Microsoft 365 services, Microsoft Desktop OS, Server OS, Microsoft Azure, Antivirus management, business networks, hardware troubleshooting, Email Protection. Providing world class service and support for clients and colleagues. Troubleshooting and diagnosing IT issues within SLAs”
What You'll Achieve.
Meet and exceed customer expectations and SLAs; Minimise client downtime
Industry & Context.
Excellent troubleshooting and technical skills; Display proactive, determined, and persistent attitudes towards problem-solving
Stable internet connection required for home-based work, Solution in place to mitigate loadshedding to ensure ability to work normal shifts effectively, Suitable work setup (desk, chair, quiet space) required for home worker
What They're Looking For.
Must Have
Previous experience on a service desk is necessary, Proficient with multiple technologies and dealing with difficult and sensitive technical problems
Nice to Have
Experience in a managed services environment is advantageous, Virtualisation Technologies (Hyper-V, VMware), Backup & Disaster Recovery, Scripting/Automation
What You'll Do.
Providing world class service and support for clients and colleagues
Troubleshooting and diagnosing IT issues within SLAs
Providing remote support to clients
Monitoring and maintenance of client computer systems and networks
Ensure customer calls are promptly attended to
Provide efficient and effective support
Maintain a high standard of information recording within cases
Accurately document all pertinent details
Proactively manage your queue and response levels
Meet and exceed customer expectations and SLAs
Resolve IT issues in a timely manner to minimise client downtime
Complete/Update technical documentation
Mentor and train colleagues
How You'll Work.
Team & Collaboration
Liaising with various levels of end user, both internal and external; Working as part of a team
Communication Scope
Excellent communication skills, both written and verbal
Full Job Description
Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer 🌟 Are you passionate about IT? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? The Purpose of your role Operating as a predominantly desk-based technician providing world class service and support for clients and colleagues, troubleshooting, and diagnosing IT issues within SLAs, providing remote support to our clients and assisting in the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete/Update technical documen
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