Babble Cloud
Technology
SupportEngineerL2
Neural analysis suggests this role is
optimal for mid candidates.
“Support Engineer L2 at Babble Cloud. Skills: Microsoft 365 administration, Desktop operating systems, Server operating systems, Network troubleshooting. Attend customer calls. Provide efficient support”
What You'll Achieve.
Meet and exceed customer expectations; Minimise client downtime
Industry & Context.
Problem-solving; Troubleshooting skills
Home-based, Stable internet connection, Mitigate load shedding, Suitable work setup
What They're Looking For.
Must Have
Previous service desk experience, Proficiency across multiple technologies, Ability to manage difficult technical issues
Nice to Have
Experience in managed services environment
What You'll Do.
Attend customer calls
Provide efficient support
Record information within cases
Document relevant details
Manage queue and response levels
Meet customer expectations
Troubleshoot IT issues
Minimise client downtime
Complete technical documentation
Update technical documentation
How You'll Work.
Team & Collaboration
Internal and external users
Communication Scope
Written communication; Verbal communication
Full Job Description
Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! [About Us | Leading UK Cloud Solutions Provider | Babble ](https://babble.cloud/) Join Our Dynamic Team as a 2nd Line Engineer 🌟 Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble, we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you! What will you be doing? Purpose of the role Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. Accountabilities and Deliverables: * Ensure customer calls are promptly attended to, providing efficient and effective support. * Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. * Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. * Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. * Complete and update t
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